Shipping policy

Shipping Policy

Effective Date: [1/06/2026]

Thank you for shopping with Skinovaceuticals. We are committed to delivering your skincare and cosmetic products safely and on time. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

All orders are processed within 1–2 business days after payment confirmation.
Orders are not processed or shipped on Sundays or public holidays.
During festive seasons, promotional events, or periods of high order volume, processing times may be slightly longer.

2. Shipping Coverage

Skinovaceuticals currently ships across world.

For international shipping inquiries, please contact our customer support before placing your order.

3. Delivery Time

Estimated delivery timelines are:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Areas: 5–10 business days

These timelines are estimates and may vary due to courier availability, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

Any promotional offers, such as free shipping, will be clearly mentioned on our website and may be subject to specific terms and conditions.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS containing your tracking details, allowing you to monitor the shipment status.

6. Delivery Attempts

Our courier partners will make delivery attempts according to their standard procedures.

If the delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the package, the order may be returned to us. Additional shipping charges may apply for reshipment.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Skinovaceuticals is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

8. Damaged or Missing Packages

If your package arrives damaged or appears to have been tampered with:

Do not accept the package if possible.
Take clear photos of the package and product.
Contact our customer support within 48 hours of delivery.

Claims reported after this period may not be eligible for review.

9. Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:

Natural disasters
Weather conditions
Public holidays
Transportation disruptions
Government restrictions
Courier partner delays

Skinovaceuticals is not liable for such unavoidable delays.

10. Undeliverable Orders

Orders returned to us due to an incorrect address, repeated failed delivery attempts, or refusal to accept the shipment may be cancelled. Any applicable refund will be processed after deducting shipping and handling charges, where permitted.